Return & Replacement Policy
We currently offer Cooktop Stoves and Ovens across a small, carefully tested range. Here’s exactly how returns, replacements, and refunds work.
Quality Assured
Every unit is inspected before dispatch.
24-Hour Reporting
Report delivery issues within 24 hours.
Warranty Support
Defects handled per our Warranty Policy.
Dedicated Support
We're here for genuine product concerns.
Customer First
Your trust is what keeps us accountable.
Quick Summary
No returns once delivered (electrical/electronic products)
Report defects, damage, or wrong item within 24 hours
Replacements only – covered by our Warranty Policy
Rare approved refunds: 7-10 business days
The Essentials
1. Product Inspection
Please inspect your product as soon as it’s delivered. If you notice any of the following, contact our support team within 24 hours with your Order ID and a clear photo or video:
- Manufacturing defect
- Transit damage
- Incorrect product delivered
- Missing accessories or parts
2. Returns
As our products are electrical appliances, we do not accept returns once a product has been delivered, and we do not offer refunds or replacements for change of mind or personal preference.
3. Replacement Eligibility
Replacements are considered only for a genuine manufacturing defect, transit damage, or an incorrect product delivered – reported within 24 hours of delivery, with a complete, uninterrupted unboxing video as mandatory proof.
4. Warranty Support
If a manufacturing defect is confirmed during the applicable warranty period, our team will assess the issue and provide support as per our Warranty Policy, after technical verification of the product.
5. Cases Not Covered
The following situations fall outside this policy:
- Water, fire, or natural disasters
- Commercial or industrial usage
- Normal wear and tear
- Mishandling, tampering, or unauthorized repair
6. Refund Policy
We don’t offer standard returns or replacements, but in the rare case a refund is approved, it will be processed to your original payment method within 7-10 business days of us receiving and inspecting the product.
7. Order Cancellation
Once a prepaid order is confirmed it cannot be cancelled or modified, so please review your order carefully before checkout. Orders already shipped are no longer eligible for cancellation.
Replacement Process
Report the Issue
Notify our support team within 24 hours of delivery with your Order ID.
Share Evidence
Send your unboxing video, product photos, and invoice details.
Verification
Our team reviews the claim and confirms eligibility.
Replacement Dispatched
Once approved, a replacement is shipped after quality checks.
Note: if the exact model or colour is unavailable, we may provide a replacement of equivalent specification and value. The replacement continues the original warranty period rather than restarting it.
We're Here to Assist You
For any questions about orders, replacements, or warranty support, reach out to us.
Email Us
info@cylon.in
Call Us
+91 9759469759
By placing an order with CYLON, you acknowledge and agree to this policy and our Warranty Terms & Conditions. CYLON reserves the right to update this policy at any time.